MY 12 STEP STORE customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.
Please note, some of our prices are for online purchases only. Some in store pricing does vary based on promotions and advertisement specials.Contact us at info@my12stepstore.com. Please feel free to drop us a lineor call 310.623.1702 anytime to share your thoughts on the site. All comments are welcome.
Our objective is to get your package to you as quickly as humanly possible. We offer a variety of USPS shipping options to support your needs for time and cost. We process orders the same day during business hours. We ship all stock item orders the same day.
We have a scheduled USPS package pickup every day and additionally take mail to the USPS station each day as needed. Same day shipping orders for Express Priority must be received by 11a PT, Priority is 3p PT. If you order and forget to choose a selection or size your order will be delayed.
If you select an item that is a custom medallion and indicates (ships in 1-2 weeks) it will ship to you as soon as it’s made with the shipping selection you choose. The same is for some custom jewelry that says to please allow up to 2-3 weeks before shipping.If your order indicates an email verification reply is needed, it will need to be verified for shipping.
If your shipping selection is parcel post mixed with both stock and custom items your order may be held to ship together.
If your selection is priority or Express priority we may ship stock items with your selection and custom items separately unless you indicate special needs. We also may call or email you for questions.
We offer several options for how your package is shipped to you. You may select from our options that will best ship in the time frame you need your order.
Parcel post and first class takes from 2-7 days, Priority 2-4 days, Express Priority 1-2 days if shipping in the US. When shipping to small towns, during bad weather and Holidays shipping time can be affected. If the address you provided is not complete or incorrect it will be delayed to notify you. Please remember that delivery time is based on "business" days. For example, if you place an order after 1p PT on Saturday or anytime on Sunday, we still process and fill your order and in some instances deliver to USPS but it may not leave the station same day. We include packing invoice with all orders. EXCEPT: if requested not to, or if being shipped to a different person as a gift.Our shopping cart system uses these factors to calculate cost and provide our best rate of shipping; the weight, size of items, dimensions of package, shipping destination and your shipping selection.
We ship commercially with proper packaging and tracking. Our system will automatically email USPS tracking information to the email you provided when ordering. The system takes about 24 hours from when packages are checked in to update its location.If you'd like to make a purchase and have it shipped internationally to you or a friend, please select the appropriate International option for the country and method of shipping. You must provide correct address format for universal shipping, email and phone number. If you do not select the correct country shipping selection we reserve the right to make the most reasonable change for you. If additional cost is required we may submit amount and ship your package 24 hours after being approved.
At My 12 Step Store ("My12StepStore.com"), we are sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we collect on our Web site located at My12StepStore.com.com (the "Site"). We have created this Privacy Statement to inform you of how information collected on and in connection with the Site is collected, used and disclosed.
Information We Collect
In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, IP addresses, operating system in use (e.g., Macintosh, Windows), browser (e.g., Netscape, Internet Explorer) and similar information regarding your computer when you visit the Site. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed and similar aggregate information. We may also take information that includes personally identifiable information and remove individual identities from it. If we do so, we will treat the resulting information as aggregate information under this Privacy Statement. We may use aggregate information to measure the use of our Site, to consider and develop new products and services, and to improve the content, performance and marketing of our Site and our existing products and services.
E-mail addresses and other personally identifiable information such as first and last name, home or other physical address, telephone number, billing and payment information and other similar information is collected only when voluntarily provided by a visitor during registration for our newsletter at the time of a sales transaction or as otherwise requested on the Site. We refer to personally identifiable information as "personal information" in the rest of this Privacy Statement. We may link personal information about you with demographic information, such as your preferences, when such demographic information is linked to personal information. If we do so, we will treat such linked demographic information as personal information under this Privacy Statement.
My12StepStore.com has a voluntary newsletter that it sends out from time to time to users who sign up for it. Only those requesting this newsletter receive it, and any recipient may opt-out at any time by following the instructions set forth under the "Choice" heading below.
Generally, My12StepStore.com uses personal information collected on this Site for the purpose for which the information was provided (e.g., to answer customer questions, to deliver goods or services purchased by our customers, or to deliver our newsletter), or to inform our customers about other My12StepStore.com products or services we believe they may find of interest. When we use personal information in our marketing efforts, we provide you with choices (see the information under "Choice," below). We may also receive information about you from other sources, and may combine this information with other personal information we maintain about you. If we do so, this Privacy Statement governs the handling of such information.
My12StepStore.com does not sell, transfer or otherwise disclose your personal information to any third parties, except in the limited circumstances described in this Privacy Statement. We may share personal information with third-party vendors who assist us in performing internal functions necessary to operate our business. These functions may include, for example, providing marketing assistance, processing credit card payments, mailing items and fulfilling or delivering orders. In all cases we limit the information shared with our third-party vendors to that which is necessary to carry out those functions and we require them to keep the information confidential. We are not responsible for any additional information you provide to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.
We also disclose personal information when we believe it is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply this Privacy Statement or our other policies or agreements; to initiate, render, bill and collect for amounts owed to us; to protect our or our customers' rights, property or safety; to protect our customers from fraudulent, abusive, or unlawful use of, this Site; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
In addition, information about our customers, including personal information, may be disclosed as part of any merger, acquisition, debt financing or sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of our business assets.
Visitors to our Site who are under the age of 18 should neither post nor provide information to or on our Site without the consent of their parents or legal guardians. Additionally, this Site is not directed to children under 13 and does not intend to collect any personal information from children under 13. If you are under the age of 13, you should not use this Site and should not provide any information on this Site. If you are the parent of a child under 18, we suggest that you supervise the online activities of your children and consider the use of parental control tools available from online services and software providers that help provide a kid-friendly Internet environment.
Cookie technology may be used to provide you with tailored information. A "cookie" is a tiny element of data that a Web site can send to your browser, which may then be stored on your hard drive so the Web site can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect your operating system and browser that you are using, and where you came from if directed here by another Web site.
This Site may contain links to Web sites of third parties. These links are provided for your convenience only, and they do not constitute our sponsorship of or affiliation with such sites. We are not responsible for the content, privacy or security practices of those other sites.
Changes to this Privacy Statement
We may revise this Privacy Statement in our sole discretion from time to time if our privacy practices change. We will notify you of such changes by posting the new Statement on this Site and indicating at the top of this Statement the date on which it was last updated. You are responsible for checking this Statement when you visit this Site, and your continued use of this Site after any modifications to this Statement constitutes your acceptance of the revisions to this Statement. If you do not agree with any revisions to this Statement, you must cease use of this Site immediately.
We employ reasonable security measures in an effort to prevent loss, misuse and alteration of information while it is under our control. The Internet is not entirely secure, however, and we cannot guarantee that all information will be protected against interception, misappropriation, misuse or alteration, or that your information may be not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. Furthermore, we have no control over the security of other sites you might visit, interact with or do business with. Orders placed on our Site are protected by an encryption technology called Secure Sockets Layer (SSL), to ensure privacy and security when submitting an order.
To opt-out of receiving communications from us, or to request access to or that we correct or delete your personal information, we provide you with the following options: (1) follow the "Unsubscribe" instructions contained in the communication from us. (2) email us with your opt-out request at info@My12StepStore.com.com; or (3)
write to us at the following address with your request:
My12StepStore.com.com.
8730-B Santa Monica Blvd
West Hollywood, CA 90069
310-623-1702 Phone
310-623-1704 Fax
If you have questions regarding this Privacy Statement, you may contact us by writing at the mailing address under the "Choice" heading above or via email at info@my12stepstore.com